Frequently Asked Questions
Ordering & Payment
Q: How can I place an order?
A: You can browse our online store, add plants to your cart, and complete the checkout process.
Q: What payment methods do you accept?
A: We accept all major debit/credit cards, UPI, net banking, and digital wallets.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 24 hours of placement. Contact our support team for assistance.
Plant Care & Maintenance
Q: How do I take care of my plant after receiving it?
A: Each plant comes with basic care instructions. You can also check our Plant Care Guide for detailed tips.
Q: Do you offer guidance on plant selection?
A: Yes! Contact us for recommendations based on your space, lighting, and care preferences.
Q: Are your plants pesticide-free?
A: Yes, our plants are grown using organic/sustainable methods and are free from harmful chemicals.
Bulk Orders & Gifts
Q: Do you offer bulk discounts?
A: Yes, we provide discounts for bulk purchases. Contact us for a custom quote.
Q: Can I send a plant as a gift?
A: Absolutely! We offer gift wrapping and personalized messages for special occasions.
Shipping & Delivery
Q: Do you offer nationwide delivery?
A: Yes, we deliver across India. However, some plants may have shipping restrictions based on local regulations.
Q: How long will it take to receive my order?
A: Orders are typically processed within 2 days and delivered within 5 days depending on location.
Q: How do you ensure plants remain fresh during delivery?
A: We pack plants securely with proper hydration and ventilation to ensure they arrive healthy.
Q: What should I do if my plant arrives damaged?
A: Please contact us within 48 hours with photos, and we’ll offer a replacement or refund as per our policy.
Returns & Refunds
Q: Can I return a plant if I don’t like it?
A: Due to the nature of live plants, we do not accept returns. However, if there’s an issue, contact us for a resolution.
Q: What if my plant dies soon after delivery?
A: If your plant dies within 7 days, we may offer a replacement if proper care instructions were followed.
Contact & Support
Q: How can I reach customer support?
A: You can email us at contact@leleorganics.com or call us at +91 7008686078 during business hours.
Q: Do you have a physical store?
A: Yes!
Visit us at 135/1279, Chandbali, Bhadrak,
756133, Odisha, India to explore our collection in person.