Effective Date: 31-Dec-2024

At LeleOrganics, we are committed to delivering your plants safely and promptly. This Shipping Policy outlines how we process and ship orders to ensure the best experience for our customers.

1. Processing Time

• Orders are typically processed within 1-3 business days after payment is received.
• Orders placed on weekends or holidays will be processed on the next business day.
• Customized orders or plants requiring special care may take additional time for preparation.

2. Shipping Methods and Rates

We offer the following shipping options:

a. Standard Shipping

• Delivery within 5-7 business days.
• Rates calculated based on order weight and destination.

b. Expedited Shipping

• Delivery within 2-3 business days.
• Higher rates apply; calculated at checkout.

c. Local Pickup or Delivery

• Available for customers in Odisha.
• No shipping charges for local pickup.

3. Shipping Locations

• We ship within India.
• Currently, we do not ship to any foreign countries.
• International shipping is not available at this time.

4. Packaging and Care

• We take special care to package plants securely to ensure they arrive healthy and undamaged.
• Orders include instructions for unpacking and plant care.

5. Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with tracking information.
• You can track your package on carrier’s website or a provided tracking portal.

6. Shipping Delays

While we strive to meet delivery timelines, delays may occur due to:

• Weather conditions
• Carrier issues
• Public holidays

We will notify you promptly of any significant delays.

7. Shipping Damage or Lost Packages

a. Damaged Shipments

• If your plant arrives damaged, please contact us within 24 hours of delivery.
• Provide photos of the damaged plant and packaging to help us resolve the issue.

b. Lost Packages

If your package is lost in transit, we will work with the carrier to locate it or issue a replacement/refund as appropriate.

8. Returns and Refunds

Please refer to our Return Policy for details on returning plants or requesting refunds.

9. Contact Us

For questions or concerns about your shipment, please contact us at:

LeleOrganics
contact@leleOrganics.com
+91-9040490790
Chandbali, Bhadrak, 756133, Odisha, India

Thank you for choosing LeleOrganics. We’re dedicated to delivering happiness to your doorstep!